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FAQ

Classes

Do I have to register for class in advance?

No. You are welcome to drop in to class without pre-registering. However, classes and childcare do fill up at certain times of day. Pre-registration will ensure that a spot will be available for you when you arrive. When visiting Luma for the first time, we recommend allowing an additional 10-15 minutes before the start of class so that you can complete the necessary paperwork. Please note that we have a 12-hour cancellation policy for all reserved spaces in classes and childcare.


I have never been to Luma. Do you have a special offer for new students?

Yes. If you are interested in trying out the studio, we encourage you to take advantage of our New Student Special: $30 for 14 days of unlimited classes. Otherwise, you can pay the drop-in rate of $18 per class.


Do I have to bring my own mat?

We encourage students to bring their own mats if they have them. If not, we have orange studio mats you are welcome to rent for $1. We sell a range of Jade and Manduka mats in our family boutique.


I have a class pass. Does it expire? Is it refundable?

Yes and No. Students come to yoga for the benefit of continued practiced. We want to see you here regularly and we know that coming to class consistently is what will help you feel your best. Our discounted 10 and 20 class passes have shorter expiration dates to support your commitment to your yoga practice goals. The 10-class pass expires 3 months after your first visit and the 20-class pass expires 6 months after your first visit. If you aren't sure you can use these passes in that amount of time, a class card might not be the best fit and so we invite you to pay our drop-in rate. Passes can, however, be shared among immediate family members. Please see us at the front desk if you have any questions about how to set this up. Class passes are strictly non-refundable. Please note that we cannot gift unused classes from one client to another once a class pass has expired.


Membership + Monthly Unlimited Programs

What does it mean to be a Luma member?

We encourage anyone and everyone who loves Luma to become a member! The annual membership fee is $50 for an individual and $100 for a family. Members receive a 20% discount on workshops as well as a 10% discount on wellness services as well as retail purchases. Become a member and look out for special members-only perks and promotions!


I would like to purchase a 6-month or 12-month + membership bundle, but I just don’t have the funds. Is there any way to spread the cost over a few months?

No, sorry! The financial commitment from our clients in advance (and your solid commitment to your health and wellbeing) are what enable us to offer these spectacularly discounted 6 and 12-month bundles along with the added benefits of membership. We want you to succeed in your self-care goals, and your advance commitment to these options helps to support our ongoing sustainability. We see this as a win-win. We know cash flow can be an issue, that’s why we offer the Monthly Unlimited Classes auto-pay option.


How do your family packages + bundles work?

Luma’s offers Monthly Unlimited classes in addition to 6 and 12-month membership bundles at discounted rates for family members. Basic family rates include benefits for 2 family members (i.e. couple/domestic partnership, parent + 1 child, or 2 children). We also have special rates for additional children. Have a larger family? After 4 family members, additional children are free! Note: Some family options include membership for the individuals listed on the option. All family options include unlimited free childcare for the children listed on the option. Family options may include no more than 2 adults.


Can I add my child's caregiver to our family membership?

Yes. Regular caregivers of your children, including grandparents and childcare providers can be represented on your family option as the second adult. The caregiver is considered one of the adults on your plan.


Is there an Unlimited Childcare option available for my child if I’m on an Individual Unlimited Classes package?

No. You would convert your individual package to a family package. 6 and 12-month bundles cannot be converted. We do sell childcare sessions in bundles of 10 for $120. The sessions can be used for 1-hour or 1.5-hour sessions.


What if I want my child to have unlimited classes at Luma, but not me?

You can purchase an individual membership for a child and then enroll him or her in the monthly unlimited class program. If at any point you wanted to try a class yourself, you would simply pay the drop-in rate, buy a class card or upgrade to one of our family packages.


What is your cancellation policy?

When enrolled in the Monthly Unlimited classes auto-pay option or Family Unlimited classes auto-pay option, we require 30-days written notice of cancellation. Just send an email to clientaccounts@lumayoga.com requesting that we cancel your auto-pay option. Any auto-pay scheduled within the 30-day notice period after your written notice is received will be your last.


Can I suspend my Monthly Unlimited class subscription?

Yes! Our monthly auto-renewing unlimited class subscriptions (individual or family) can be suspended in 1-month increments (for up to three months total in any 12-month period) for a $10/month administrative fee. Auto-pay subscribers are required to provide written notification of the start and end of their suspension and may not suspend enrollment more than twice in any 12-month period. Email your written notification to: clientaccounts@lumayoga.com. Auto-pay options may not be suspended retroactively.


Childcare & Parent/Child Classes

My child has never been to childcare. Can I stay with him or her for the first session?

Optimally, parents stay with their children for 5-15 minutes to help them transition into care; and our childcare staff is happy to work with you to ensure a graceful transition for your child. However, we have found that if the child becomes accustomed to the parent’s presence in care, then it can become as difficult of a transition for the child as if the parent’s presence hadn’t been offered for the longer period of time. One of the advantages of our small childcare room and its proximity to the lounge is that it is easy for parents to come hang out around and near childcare, to get a sense of it before leaving your child. Childcare activities may include daily art projects, puzzle work, play with wooden toys, number/color/word games, song & dance time with musical instruments, reading, circle time, and creative movement. Babies and children crawling up to 6 years of age are welcome.


My family is enrolled in the Family Unlimited Class option with free childcare. Can my child be in care while I work in the Lounge?

No. Childcare at Luma is designed for parents to use while they are on site engaged in the services we offer - yoga classes, specialty workshops, massage, acupuncture, lactation support, yoga therapy, movement therapy, aromatherapy, craniosacral therapy and birth support. We are pleased and happy to take care of your child during your appointments or classes at Luma.


Do I have to pay for my baby to attend Postnatal Yoga or Crawler & Me classes?

No. We consider new mothers the students of those classes. Babies are their necessary companions and attend the class free of charge!


Do I have to pay for myself to attend Tiny/Tall Toddler & Me classes?

No. We consider your little ones the students of those classes. Parents are their necessary companions and attend the class free of charge!